The Basic Computer Troubleshooting (Help Desk Staff) skills test is a fast, easy way to confirm whether a candidate has the appropriate knowledge and understanding of computer components and design concepts needed to diagnose and resolve computer issues for both Windows and Macintosh computers as a member of a help desk or support team.

This test is fully mobile ready and operates on most modern mobile devices.

This assessment measures two key competencies:

• Computer Basics
• Basic Computer Troubleshooting

Specific topics addressed within these two competencies include:

• Computer Components
• Computer Slowdown
• Connectors
• Frozen Applications
• Inspecting Processes
• Memory and Storage
• Network Basics
• Network Issues
• OS Recovery
• Physical Component Failures
• Power Issues
• Printer Failures
• Startup Issues

Note that while this skills assessment is a useful and efficient instrument for confirming a base level of skill or knowledge about this important topic, it is not intended to pinpoint the exact level of candidate or skill. We recommend that skills tests, like this one, be used in parallel with other measurements, such as cognitive ability, job fit, and behavioral history. Each different type of test provides a valuable piece of information you can use when evaluating potential job performance.