This is a SHORT Version
Our short versions take less than half the time required for our standard Job-Specific Tests. However, they measure fewer competencies and do not include an animated 'day-in-the-life simulation. They are appropriate where testing time is limited, or when you wish to measure only the most critical job-related competencies (see below for a list). While deciding which is right for you, you can use the link below to view the detail of the full-version for this assessment.
Please note that this short test is available in two modes: with and without virtual video interview questions. The version that includes video interview questions will capture and record two video responses from the candidate that you can review along with the test results. This often helps greatly in evaluating candidates. We recommend it!
About the test (Short Version)
The HR Avatar Hospitality Industry Customer Service Worker (Short) Pre-Employment Assessment provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The specific attributes measured include:
Cognitive Ability
- Analytical Thinking and Attention to Detail
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Knowledge and Skills
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Personality
- Adaptability
- Customer Service Mindset
- Drive
- Integrity
- Resilience
- Teamwork
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Emotional Intelligence
- Empathy and Emotional Self-Control
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Following completion, the test produces a Test Results and Interview Guide report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net) for jobs related to the job context being utilized. O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Test Results and Interview Guide also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.