About the job
Clerk - General Office
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Top activities and tasks for this job:
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Working with Computers
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicating with Supervisors, Peers, or Subordinates
About the test (Full Version)
The Clerk - General Office Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The Clerk - General Office test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.
The specific attributes measured include:
Cognitive Ability
- Analytical Thinking and Attention to Detail
- Attention to Detail
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Knowledge and Skills
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Personality
- Adaptability
- Drive
- Integrity
- Resilience
- Teamwork
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.
More information about this Job
| Annual US Wages (2023) |
| Bottom 10%: | | $28,230 or less |
| Bottom 25%: | | $33,660 or less |
| Median: | | $40,480 (Average) |
| Top 25%: | | $49,820 or more |
| Top 10%: | | $61,690 or more |
| Hourly US Wages (2023) |
| Bottom 10%: | | $13.57 or less |
| Bottom 25%: | | $16.18 or less |
| Median: | | $19.46 (Average) |
| Top 25%: | | $23.95 or more |
| Top 10%: | | $29.66 or more |
| US Employment Statistics |
| 2023: | | 2,645,800 |
| 2033 (projected): | | 2,498,200 |
| Annual U.S. Job Openings: | 284,600 |
Top Knowledge Requirements
- Administrative
- English Language
- Customer and Personal Service
- Administration and Management
- Computers and Electronics
- Mathematics
- Economics and Accounting
- Public Safety and Security
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Top Skills
- Active Listening
- Reading Comprehension
- Speaking
- Writing
- Time Management
- Critical Thinking
- Service Orientation
- Coordination
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Top Abilities
- Oral Expression
- Written Comprehension
- Oral Comprehension
- Written Expression
- Speech Clarity
- Speech Recognition
- Near Vision
- Information Ordering
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| Education Requirements |
| High School Diploma: | | 41% |
| Post-Secondary Certificate: | | 7% |
| Some College: | | 15% |
| Associate's Degree (2 yr): | | 36% |
| This graphic shows the percentage of people in this role who have their highest education in each category. |
| Related Work Experience Requirements |
| None: | | 8% |
| 1 - 3 Months: | | 4% |
| 3 - 6 Months: | | 23% |
| 6 Months - 1 Year: | | 11% |
| 1 - 2 Years: | | 30% |
| 2 - 4 Years: | | 20% |
| 4 - 6 Years: | | 3% |
| This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category. |
Alternate Titles for this Role: Administration Clerk, Administrative Clerk (Admin Clerk), Administrative Support Specialist, Administrative Technician (Admin Tech), Agent-Licensing Clerk, Animal Hospital Clerk, Animal Shelter Clerk, Attendance Clerk, Auction Assistant, Audit Control Clerk, Automobile Contract Clerk, Blood Bank Calendar Control Clerk, Blood Bank Credit Clerk, Blood Donor Unit Assistant, Board Attendant, Broadcast Checker, Call Center Specialist, Car Distributor, Chart Clerk, Charter, Circulation Clerk, Clerical Aide, Clerical Assistant, Clerical Dentist Assistant, Clerical Office Worker, Clerk, Code and Test Clerk, Congressional District Aide, Copyright Expert, Credit Card Clerk, Credit Card Control Clerk, Data Examination Clerk, Desk Clerk, Document Coordinator, Document Examiner, Document Processor, Election Clerk, Examination Proctor, Field Assistant, Field Clerk, Field Representative, Fingerprint Clerk, Floor Clerk, Floor Space Allocator, Front Office Clerk, General Clerk, General Office Clerk, General Office Worker, Government Clerk, Grading Clerk, Greige Goods Marker, History Card Clerk, Identification Clerk, Insurance Clerk, Laboratory Clerk, Laundry Clerk, Lost and Found Clerk, Lost Charge Card Clerk, Map Clerk, Marketing Clerk, Media Clerk, Melter Clerk, Office Aide, Office Assistant, Office Associate, Office Automation Clerk, Office Clerical Helper, Office Clerk, Office Employee, Office Helper, Office Services Specialist, Office Support Assistant, Office Worker, Order Caller, Police Aide, Police Clerk, Press Clippings Cutter and Paster, Process Server, Program Support Clerk, Property Clerk, Property Coordinator, Radio Message Router, Real Estate Assistant, Real Estate Clerk, Returned Telephone Equipment Appraiser, Router, Stubber, Telegraph Service Clerk, Test Technician, Throw-Out Clerk, Trace Clerk, Train Clerk, Trip Follower, Underwriting Clerk, Unit Clerk, Utility Worker, Weather Clerk, Wrong Address Clerk, Yard Clerk
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