Workplace Simulation - Call Center Sales

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About the test

The Workplace Simulation - Call Center Sales Pre-Employment Assessment measures important job-related competencies in an animated, simulation-based, work context. Real-world scenarios and challenges are presented to the candidate in an engaging, 'day-in-the-life' format.

The attributes measured include:

Cognitive Ability
  • Attention to Detail
  • Following Policies and Procedures
Personality
  • Phone Selling

Candidates report that the animated, work-related format of our simulations is more engaging compared to standard, text and image-based assessments. This makes them useful as a preliminary job preview while enhancing the brand of employers that utilizes them.

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
Simulation Context:Inside Sales

(Internal Use) pid=6303, CTB Direct Test

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Learn and Practice Phone Sales

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