The Workplace Simulation - Remote Customer Service Pre-Employment Assessment measures important job-related competencies in an animated, simulation-based, work context. Real-world scenarios and challenges are presented to the candidate in an engaging, 'day-in-the-life' format.

The attributes measured include:

Candidates report that the animated, work-related format of our simulations is more engaging compared to standard, text and image-based assessments. This makes them useful as a preliminary job preview while enhancing the brand of employers that utilizes them.

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.