About the test
The Specialist - Computer User Support Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The Specialist - Computer User Support test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.
The specific attributes measured include:
Cognitive Ability
- Analytical Thinking and Attention to Detail
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Knowledge and Skills
- Customer Service Fundamentals
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Personality
- Adaptability
- Drive
- Integrity
- Resilience
- Teamwork
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Emotional Intelligence
- Empathy and Emotional Self-Control
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.
About the job
Specialist - Computer User Support
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Top activities and tasks for this job:
- Working with Computers
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
- Processing Information
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
More information about this Job
| Annual US Wages (2023) |
| Bottom 10%: | | $37,690 or less |
| Bottom 25%: | | $46,550 or less |
| Median: | | $59,240 (Average) |
| Top 25%: | | $75,950 or more |
| Top 10%: | | $97,020 or more |
| Hourly US Wages (2023) |
| Bottom 10%: | | $18.12 or less |
| Bottom 25%: | | $22.38 or less |
| Median: | | $28.48 (Average) |
| Top 25%: | | $36.52 or more |
| Top 10%: | | $46.65 or more |
| US Employment Statistics |
| 2023: | | 725,300 |
| 2033 (projected): | | 762,500 |
| Annual U.S. Job Openings: | 50,600 |
Top Knowledge Requirements
- Computers and Electronics
- Customer and Personal Service
- Telecommunications
- English Language
- Education and Training
- Mechanical
- Engineering and Technology
- Administration and Management
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Top Skills
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Complex Problem Solving
- Writing
- Judgment and Decision Making
- Active Learning
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Top Abilities
- Written Comprehension
- Oral Expression
- Oral Comprehension
- Written Expression
- Near Vision
- Speech Clarity
- Speech Recognition
- Information Ordering
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| Education Requirements |
| Post-Secondary Certificate: | | 32% |
| Associate's Degree (2 yr): | | 14% |
| Bachelor's Degree: | | 47% |
| Professional Degree: | | 4% |
| This graphic shows the percentage of people in this role who have their highest education in each category. |
| Related Work Experience Requirements |
| 6 Months - 1 Year: | | 32% |
| 1 - 2 Years: | | 2% |
| 2 - 4 Years: | | 51% |
| 4 - 6 Years: | | 14% |
| This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category. |
Alternate Titles for this Role: Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Support Representative (Call Center Support Rep), Cloud Operations Specialist, Computer Customer Support Specialist, Computer Hardware Technician (Computer Hardware Tech), Computer Help Desk Representative (Computer Help Desk Rep), Computer Help Desk Specialist, Computer Lab Assistant (Computer Laboratory Assistant), Computer Operations Technician (Computer Operations Tech), Computer Operator, Computer Specialist, Computer Support Specialist, Computer Support Tech (Computer Support Technician), Computer System Tech (Computer Systems Technician), Computer Systems Specialist, Computer Tech (Computer Technician), Computer Technical Specialist, Computer Technologist, Customer Liaison, Customer Service Technician (Customer Service Tech), Customer Support Analyst, Customer Support Rep (Customer Support Representative), Customer Support Specialist, Desktop Analyst, Desktop Support Analyst, Desktop Support Engineer, Desktop Support Manager, Desktop Support Specialist, Desktop Support Technician (Desktop Support Tech), Desktop Technician (Desktop Tech), End User Support Specialist, Health Information Technology Specialist, Help Desk Analyst, Help Desk Coordinator, Help Desk Operator, Help Desk Representative (Help Desk Rep), Help Desk Specialist, Help Desk Support Specialist, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician), IT Analyst (Information Technology Analyst), IT Associate (Information Technology Associate), IT Generalist (Information Technology Generalist), IT Help Desk Tech (Information Technology Help Desk Technician), IT Specialist (Information Technology Specialist), IT Support Analyst (Information Technology Support Analyst), IT Support Engineer (Information Technology Support Engineer), IT Support Specialist (Information Technology Support Specialist), IT Support Tech (Information Technology Support Technician), IT Tech (Information Technology Technician), LAN Applications Support Analyst (Local Area Network Applications Support Analyst), Micro Computer Specialist, Micro Computer Support Specialist, Micro Computer Technician (Micro Computer Tech), Operating Systems Specialist (OS Specialist), Operations Support Technician (Operations Support Tech), PC Consultant (Personal Computer Consultant), PC Installation Engineer (Personal Computer Installation Engineer), PC Specialist (Personal Computer Specialist), PC Support Specialist (Personal Computer Support Specialist), PC Support Tech (Personal Computer Support Technician), PC Systems Coordinator (Personal Computer Systems Coordinator), PC Tech (Personal Computer Technician), Printer Technician (Printer Tech), Product Support Consultant, Product Support Engineer, Product Support Specialist, Service Desk Analyst, Software Installer, Support Engineer, Support Specialist, Support Technician (Support Tech), Technical Services Specialist, Technical Support Analyst, Technical Support Call Center Representative (Technical Support Call Center Rep), Technical Support Engineer, Technical Support Representative (Technical Support Rep), Technical Support Specialist, Technical Support Technician (Technical Support Tech), User Support Analyst, User Support Specialist, Work Station Support Specialist
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