About the job

Train Station Ambassador

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Top activities and tasks for this job:

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Perform equipment safety checks prior to departure.
• Provide boarding assistance to elderly, sick, or injured people.
• Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
• Respond to passengers' questions, requests, or complaints.
• Greet passengers boarding transportation equipment and announce routes and stops.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

The Train Station Ambassador Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Train Station Ambassador test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.